Fix common problems

Start with Setup check in the Hub: it lists what you hear, what viewers hear and what to change.

Viewers hear nothing

• Is the Hub on the master, and is OBS showing a HEARASIDE source?
• Is Stream muted showing in the Hub? Press Unmute stream.
• Check that at least one track has Viewers hear on.

I hear a track twice

The track plays through the master and your headphone mix. Put HEARASIDE Track at the end of the track (last insert), not before other plug-ins.

A track isn’t in my headphones

Tracks without HEARASIDE Track reach viewers but not your headphones. Add HEARASIDE Track to it.

The vocal and the music are out of time for viewers

Use Sync in the Hub: play the music, don’t sing, press Start and hold your headphones to the microphone for about 7 seconds. The Hub delays the music or the vocal for viewers so they line up.

Still stuck

Press Copy report in Setup check and send it to us. It contains settings and timings only, never audio or track names you didn’t see on screen.